FAQ

How do I clean my mouse pad?

We generally recommend the following 2 methods:

For the Pro Series - CLICK HERE
For Standard Series - Hand wash with warm water (not hot). Use a few drops of clothes detergent or mild soap (such as Dawn). Use a microfiber cloth to gently exfoliate the surface. DO NOT USE ANYTHING ABRASIVE! Rinse thoroughly then let air dry.

My order is arriving late, what should I do?

Shipping delays happen in transit all the time, especially since COVID. Please be patient when receiving your order as we have no additional tracking info over what is given to you.
If you feel your package may be lost we recommend contacting the courier it is being shipped with. If you are having issues please contact us and we will do our best to help.

When will my order ship out/arrive?

Orders are shipped out same or next business day depending on the time the order is placed. If order volumes are high it may take an additional 1-2 days to process your order.

What is your return policy?

Please refer to out Policy pages at the footer of out site

Fast shipping within EU.

We ship out same or next business day on most items with a variety of shipping speed from DHL, DPD, PostNord, or Bring.

Top-notch support

We will always do our best to make sure the customer is completely satisfied with their experience in a professional and prompt manner

Secure payments

All payments are secure and processed through Shopify. We accept a wide variety of payment options